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Shipping & Returns

Damage, Shortage & Incorrect Shipment :
If your purchase has incurred any damage during shipping, or if you did not receive the correct product or you think parts of it might be missing, contact us or your Authorized iOptron Dealer within 48 hours of delivery in order for us to assist you without delay. Carrier-caused problems must be reported to the carrier as well.


Repair Policy :
Beyond the warranty period, it is the buyer’s responsibility to deal directly with iOptron to agree on any repairs or replacements. Please contact iOptron for further details on your options to obtain service on one of our products.


Return and Refund Policy :
We hope that you will always be happy and delighted with your purchases of iOptron products. If nonetheless you wish to return a product purchased directly from iOptron online for a refund, please contact us for a return authorization number (RMA#) and info on how and where to return it. For purchases through our dealers, please contact them for their terms and conditions.


All returns to iOptron to be refunded must be in perfect conditions, with original paperwork, packaging and proof of purchase. Refunds after 14 days from the invoice date are subject to a 15% restocking fee. No refund will be allowed after 30 days from the invoice date. The buyer is responsible for shipping charges and insurance on any products returned for a refund. iOptron will not take any responsibility for damage incurred during return shipping. Original shipping charges, taxes or customs duties are not-refundable.